Customer Care - Contact us

• In case of emergency can I contact AXA?

  In case of an emergency, such as a burst pipe in your home or a road traffic incident, our dedicated team are here to help. Simply call our 24-hour helpline on 03458 28 28 23.

• What are your opening hours?

  Our contact centre is open from 8:45am - 6pm Monday to Friday, and from 9am - 4pm on Saturday.

  Visit our Contact Us page For a full list of services with opening hours.

• How do I complain if I'm unhappy with the service provided?

  We accept that things can go wrong. If you are unhappy with our service, please contact us on 02890 020104 or contact one of our local branches.

  If we cannot put things right there and then, you can ring our Customer Care Team on 0800 039 1970 or send us an email.

  Contact us by post:

  AXA Insurance
  Customer Care
  Freepost Bel 2531
  Belfast BT1 1BR

• How can I contact you from abroad?

  If you wish to contact us from abroad, please call us on 0044 345 828 2823.